FAQ

 

  

ABOUT AYLE

 

WHO IS AYLE?

AYLE is a furniture design company and online store, that aims to create timeless, elegant, affordable home furniture and deliver it directly to your door.

 
 

 
 

WHERE IS AYLE LOCATED?

The AYLE head office is located in Penafiel, in the district of Porto, right in the middle of an area of old and gifted furniture industry.

 
 

CAN I SPEAK TO SOMEONE IN PERSON?

We welcome all enquiries, do not hesitate to call us. We’re available from Monday to Friday 9am-5pm GMT+0 at +351 964 018 185.

 
 

  

ABOUT OUR PRODUCTS

 

CAN AYLE PIECES BE CUSTOMIZED?

In the description page of each product the material alternatives are displayed. Materials may be combined according to the choices available.


DO I HAVE TO ASSEMBLE THE FURNITURE?

No. All our pieces are a whole and cannot be dismantled. The furniture will arrive at your home assembled and ready to use.

 

ABOUT ORDERS & PAYMENTS

 

WHAT FORMS OF PAYMENT DOES AYLE ACCEPT?

We accept all major credit cards, Apple Pay and PayPal.


IS IT SAFE TO SHOP AT AYLE.CO?

We use certified 2048-bit SSL encryption to ensure that the connection between your browser and our website is secure. To offer the highest level of security, we’ve chosen the well-established payment provider Stripe, as our PCI compliant payment gateway for all transactions. 

 

ABOUT SHIPPING & DELIVERY

 

DOES AYLE SHIP TO MY COUNTRY?

We ship to all Europe. If you live outside this zone you can send us an email (info@ayle.co) to obtain transport quote.


HOW MUCH DOES AYLE CHARGE FOR SHIPPING?

It depends on the type of product and on where you live. See the shipping charges at checkout.

 

ABOUT RETURNS & EXCHANGES

 

DOES AYLE ACCEPT RETURNS?

If you are not 100% satisfied you may return your undamaged and unused AYLE purchase within 14 days. See more information in Terms & Conditions.